Call for Support - ONIE

ONIE is an Open Compute Project open source initiative contributed by Cumulus Networks that defines an open “install environment” for bare metal network switches.

Open Network Install Environment, ONIEonie.org

ONIE Technical Support with Edgecore Networks

ONIE provide the command which help customer send the support bundle to vendor. The command name is onie-support. It can dump useful information of ONIE for troubleshooting and analysis Edgecore switch platform.

onie-support have more features in last updated. We suggest you download the new one from ONIE master branch. Please follow the steps below.

How to support?

  1. Download onie-support source

  2. Put the file into ONIE via any methods (tftp/ftp/http/USB)

    • Noted: command wget in ONIE does NOT support https

  3. Excute script for dump informations

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    sh onie-support /tmp

  4. Find tarball in /tmp/onie-support-${onie_machine}.tar.bz2

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    ONIE:/ # onie-support /tmp
    Success: Support tarball created: /tmp/onie-support-accton_as7712_32x.tar.bz2

  5. Please send tarball file to Edgecore Networks

Example

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ONIE:/tmp # onie-sysinfo
x86_64-accton_as7712_32x-r0
ONIE:/tmp # ls
onie-support
ONIE:/tmp # sh onie-support /tmp
Success: Support tarball created: /tmp/onie-support-accton_as7712_32x.tar.bz2

References